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vrijdag 28 april 2017

Our monthly update for primary care providers

Read our April update
care quality commission

The independent regulator of health and social care in England


Our monthly update for providers and professionals working in primary medical services

April 2017

Championing outstanding care

Celebrating good care, championing outstanding care

This report shares a collection of short case studies of good practice shown by care providers that are rated good or outstanding overall. It also features the views of some people responsible for care quality and what they do to drive improvement. Read more here.

CQC asked to conduct place-based reviews

Following the Secretary of State for Health's request for CQC to conduct targeted reviews of the interface between health and social care, we are working to develop the methodology and central team required to carry out this work. Place-based reviews will take place in 20 areas across England, starting in summer 2017. 

CQC awards first outstanding ratings to out-of-hours services

In April we awarded the first two outstanding ratings for out-of-hours services. Whitehaven Cumbria Health on Call (CHoC) covers approximately 499,000 people across Cumbria and Fox Talbot House, also known as Medvivo, covering approximately 486,000 people at six sites across Wiltshire, were both rated as outstanding following inspection.  

Both providers demonstrated strong leadership, which had embedded a culture of improvement and staff and patient engagement.

A new process for making complaints to CQC

All complaints about CQC are now managed by a new national complaints function. This function provides a single point of contact and is responsible for responding to customer complaints.

We reviewed our procedure and benchmarked against best practice, learning about what provide customers with the experience.

We found that our complaints procedure could be improved by integrating it into a single streamlined activity, which is clearer and more effective for our customers.

The benefits of the change for customers are: 

  • a clearer and transparent process
  • a named Complaints Officer to provide a single point of contact and increased accountability
  • a focus on first line resolution encouraging solutions to be identified and agreed with the customer as quickly as possible
  • faster timescales and more consistent quality of investigation with explicit outcomes
  •  a follow-up of actions to ensure that improvements and changes are delivered.

Find out more on our website.

Other news

NHS England publishes next steps for Five Year Forward View

This document reviews the progress made since the launch of the NHS Five Year Forward View in October 2014 and sets out a series of steps for the NHS to deliver a better, more joined-up and more responsive NHS in England. Read more here.

British Medical Association (BMA) publish one-year evaluation of GP Forward View

In its evaluation, the BMA have called for the urgent implementation of promised extra funding. Read more here.

General Medical Council publishes plan for better medical training

The plan, entitled Adapting for the future, proposes a seven-point plan geared to delivering more flexible training. Read more here.

New report published on Primary Care Home programme

The National Association of Primary Care have published a report on their Primary Care Home model that was developed to help improve the delivery of care and the sustainability of NHS finances. Read more here.


You can talk to CQC staff at our exhibiton stand at the British Dental Association Annual Conference in Manchester on 25-27 May. John Milne, CQC's Senior National Dental Advisor, will also be speaking at the conference on a panel about dental regulation.

Follow us on Twitter!

Follow @CQCProf on Twitter to get regular updates about the work we are doing with professionals and provider organisations in England.

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